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Item Open Access Стратегии управления человеческими ресурсами для повышения удовлетворенности сотрудников больницы(2024) Жанузакова Н.Т.Введение: Удовлетворенность сотрудников остается ключевым фактором, связывающим внутреннее и внешнее управление организацией. Это может отражать внутреннее качество обслуживания, влиять на лояльность и эффективность работы сотрудников, а также на удовлетворенность пациентов. Удовлетворенность работой в организациях здравоохранения связана со многими факторами, такими как оптимальные условия труда; возможность активно участвовать в процессе принятия решений; эффективная коммуникация между персоналом и руководителями; и возможность свободно выражать свое мнение. Цель: определить уровень удовлетворенности сотрудников больницы условиями труда и разработать стратегии повышения удовлетворенности с точки зрения управления человеческими ресурсами. Методы: изучен международный опыт по вопросам управления человеческими ресурсами в медицинских организациях путем изучения источников литературы, оригинальных статей, систематических обзоров и метаанализов. Проведен социологический опрос анкетой «Опрос об удовлетворенности работой», разработанной Paul E. Spector, состоящей из 36 вопросов. Разработан проект стратегии повышения удовлетворенности сотрудников. Заключение: Согласно литературе, удовлетворенность работой в организациях здравоохранения связана со многими факторами: оптимальными условиями труда; возможностью активно участвовать в процессе принятия решений; эффективной коммуникацией между персоналом и руководителями; возможностью свободно выражать свое мнение. Подавляющее большинство опрошенных выразили разнообразные уровни удовлетворенности своей работой. Опрос также выявил определенные проблемы, связанные с льготами и возможностями карьерного роста. Большинство респондентов (81%) считает, что их оплата не соответствует уровню и трудности выполняемой работы. Более половины опрошенных (54.1%) считают, что существующие правила и процедуры затрудняют выполнение качественной работы. Также стоит обратить внимание на объем работы и бумажную работу, с которыми сталкиваются медицинские работники. Вопрос признания за хорошую работу также является важным аспектом для удовлетворенности работников. Половина опрошенных не согласна с тем, что их усилия должным образом оцениваются или вознаграждаются. На основании обзора литературы, с учетом пирамиды потребностей Маслоу и Национальной политики управления кадровыми ресурсами здравоохранения до 2025 года, а также результатов проведенного социологического опроса среди сотрудников АО «Научный центр педиатрии и детской хирургии», нами разработан проект стратегии для повышения удовлетворенности сотрудниковItem Open Access Совершенствование управления человеческими ресурсами в стоматологической поликлинике(2024) Валиева С.Т.Введение: Современные условия управления стоматологической организацией многогранны и требуют тщательного рассмотрения и стратегического планирования. Используя технологии, понимая демографию пациентов и ориентируясь в конкурентной среде, стоматологические практики могут эффективно управлять своей деятельностью и достигать долгосрочного успеха. Поскольку индустрия здравоохранения продолжает развиваться, стоматологическим организациям крайне важно быть в курсе событий, адаптироваться к изменениям и уделять приоритетное внимание потребностям своих пациентов. Только опережая события, стоматологические организации могут процветать в этой постоянно меняющейся среде. Качество оказываемой медицинской помощи зависит не только от организации и состояния материально-технической базы медицинских учреждений, но также в значительной мере от наличия опытных специалистов с современными специализированными знаниями и проверенными навыками. Цель: Оценка и разработка комплекса мероприятий по оптимизации деятельности стоматологических организаций на основе эффективных технологий управления персоналом. Методы: Был проведен анализ отчетных форм по качественному показателю профилактической работы Центральной стоматологической поликлиники города Алматы. Проведено социологическое исследование респондентов (анкетирование) среди работников Центральной стоматологической поликлиники города Алматы. Для исследования разработана программа исследования Результаты: Результаты исследования позволили получить представление о текущих вызовах и потребностях в управлении кадрами врачей-стоматологов. В рамках проведения диссертации были получены выводы и предложены практические рекомендации, направленные на совершенствование управления человеческими ресурсами в стоматологических организациях. Заключение: Управление человеческими ресурсами в стоматологической клинике является важнейшим фактором предоставления качественной медицинской помощи и поддержания операционной эффективности. Эффективное управление персоналом не только обеспечивает квалифицированную и мотивированную рабочую силу, но и вносит значительный вклад в удовлетворенность пациентов и успех клиники.Item Open Access Анализ кадровой обеспеченности отделении реанимации, интенсивной терапии и анестезиологии детских учреждений на примере АО «НЦПиДХ»(2024) Курбанбеков Н.А.В Республике Казахстан наблюдается долгосрочный дефицит кадровых ресурсов в сфере здравоохранения, включая врачей анестезиологов реаниматологов, что снижает эффективность функционирования этой отрасли. Кадровые ресурсы играют ключевую роль в обеспечении эффективности здравоохранения, в том числе в повышении качества и доступности медицинской помощи населению. Был проведен анализ кадровой обеспеченности отделении реанимации, интенсивной терапии и анестезиологии в АО «НЦПиДХ». Результаты исследования позволили получить представление о текущих вызовах и потребностях в управлении кадрами врачей анестезиологов-реаниматологов в педиатрической службе. В рамках проведения диссертации были получены выводы и предложены практические рекомендации, направленные на повышение кадрового потенциала сотрудников ОАРИТ.Item Open Access Organizational-economic aspects of outsourcing companies(2018) Zhukiyeva G.For the third year in a row, the transfer of some processes and functions to outsourcing is the third most popular place in the plans for business restructuring and is included in the intentions of every fourth CEO in Kazakhstan. However, in the scientific literature there are no studies indicating the most important influential factor in making a decision to transition to outsourcing. In this study, a quantitative survey method was used to interview 50 companies, first, the most important factor influencing the decision to outsource was determined, and secondly, the relationship between these factors was studied. The research showed the most influential of the five proposed factors (toll savings, time to engage in main business, quality and promptness, technology and resources of vendor, decline the liability) was the decline in responsibility for the supplier. Practitioners in the field of company outsourcing can use these results by answering the question: "What is the most important factor to consider when providing a service?" The results of the research expand the knowledge i in the sphere of outsourcing companies.Item Open Access Improving the competitiveness of the higher education in modern economy of the Republic of Kazakhstan(2018) Azemkhan B.The purpose of the following research is to identify the factors that affect competitiveness of higher education institution and find the ways to improve them. The relevance of the topic of this study is determined by the fact that the modern education is impossible without studying factors. With the development of technology, with increasing competition, the higher education institutions need to identify its weaknesses and problems and find original solutions and actions in order to succeed in their activities. Recently, the situation in the world has changed significantly: in higher education there is integration and globalization. In this regard each university must make changes in all areas of its activities and apply new methods and principles. Education is the main priority and the main indicator of development in all civilized countries of the world. Getting higher education has always been, remains and will be one of the important aspects in a person's life, especially in the conditions of the modern world with its fierce competition in the labor market. The purpose of this study is to analyze the factors of competitiveness of universities in Kazakhstan as a whole, as well as the analysis of factors of the Suleyman Demirel university separately. To achieve the goal author chooses quantitative analysis by conducting a survey and expert evaluation. Also, the author, according to the factors of competitiveness studied, drew up a SWOT-analysis and made descriptive analysis on the survey. The author also conducted a comparative analysis of statistical data of higher education in Kazakhstan, collected from reliable source. All data were studied during literature review.Item Open Access Organizational and economic aspects of introduction of new technology in the financial sector of Kazakhstan Republic(2018) Aytbenbetova T.Today the banking sector is competitive, stable with a convenient and attractive product line that meets the needs of customers, both individuals and corporate clients. Particular attention is paid to the innovative trends by modern leading banks from around the world to optimize existing processes, improve existing products and services, risk management systems, maintain a strong position in post-crisis situation, transforming traditional Bank into a digital one. Because of these factors, competition is conducted between commercial banks to preserve each client and, of course, attract a new one. Financial markets witness a rapid change in 2017. As technology advances, it affects business models in financial sector and how people attain financial services. One term is on everybody’s lips: Blockchain, which stands for the dynamic industry in the intersection of finance and technology [1, P.3]. It is also described as a new type of financial service industry (Albert Isola, 2016), which has the main functional principles as transparency of transactions with the inability to change them by persons who do not have authorized access to it, cost reduction and high security against hacker attacks and especially it optimizes the process of cross border payments. It is possible that the blockchain technology will become the top economic layer of the organically connected world of various computing devices, including portable computing devices, "Internet of things", smart phones, tablets, laptops, smart houses, smart cars and a smart city [2, p.14]. The purpose of this thesis is to consider the use of block technology on the example of developed countries to enhance and ensure the competitiveness and economic potential of the financial sector of Kazakhstan in the world community, as well as the quality of life of the population through progressive development by digitizing the financial ecosystem, having obtained valuable data from the results of the study.Item Open Access Development of Women's Entrepreneurship on the example of Shymkent(2024) Mukhamejan A.This dissertation explores the development of women's entrepreneurship in Shymkent, Kazakhstan, through a detailed narrative analysis. By interviewing 30 women entrepreneurs, this study aims to understand their motivations, challenges, support systems, and strategies for success. The findings reveal that women in Shymkent are driven by both economic necessity and the desire for independence. Financial barriers, cultural norms, and family responsibilities are identified as significant challenges. However, support from family, friends, professional networks, and government programs plays a crucial role in their entrepreneurial journey. The study highlights the importance of continuous learning, networking, and innovation as key strategies for overcoming obstacles and achieving business success. Based on these insights, several recommendations are proposed to enhance the entrepreneurial environment for women in Shymkent. These include improving access to financial resources, promoting gender equality, providing childcare and family support services, and developing robust networking and mentorship programs. The recommendations aim to address the specific needs and challenges faced by women entrepreneurs, fostering a more inclusive and supportive entrepreneurial ecosystem. By implementing these recommendations, policymakers and support organizations can help women entrepreneurs in Shymkent overcome barriers, achieve their business goals, and contribute significantly to the region's economic and social development. This dissertation contributes to the academic understanding of women's entrepreneurship in a specific cultural and economic context and offers practical solutions for enhancing women's entrepreneurial success.Item Open Access Exploring HRM practices under macro-level turbulence: A qualitative study(2023) Meyrambek A.Y.The economic crisis that is resulted from the military actions of the two states (Russia and Ukraine) is affecting the global and local economy. Economic crises tend to place pressure on cutting costs, such as labour costs, resulting in salary reductions, reduction in monetary motivation, short-term work, and reduction in training (Gunnigle et al., 2013; Johnstone, 2018; Zagelmeyer et al., 2012), by that affecting the HRM practices of the company. Thus, the primary goal of this research is to gain an understanding of how the current economic crisis has impacted the HRM practices, such as recruitment and selection, reward systems, training and development, and performance appraisal in Kazakhstani small medium enterprises. The nature of this research paper is exploratory, that’s why the methodology that is used is qualitative method. The primary data was collected by conducting six semistructured in-depth interviews. The interviews will shed light to the overall picture of how current state of the economy is affecting the human resource practices in the Kazakhstani small-medium enterprises.Item Open Access INVESTIGATION OF THE MODERN EXPORT POTENTIAL OF SME IN THE REPUBLIC OF KAZAKHSTAN(2023) Sartbay A.SThis study, titled "Investigation of the Modern Export Potential of SMEs in the Republic of Kazakhstan," embarks on an empirical examination of the factors influencing the export potential of Small and Medium-sized Enterprises (SMEs) in Kazakhstan. SMEs are recognized globally for their pivotal role in economic development, innovation, and employment creation. Their involvement in international trade, particularly exports, is increasingly acknowledged as significant for economic growth and diversification. This study, drawing upon Internationalization theory and Entrepreneurship theory, aims to elucidate the current status, challenges, and opportunities pertaining to SMEs' export potential in Kazakhstan. The research utilized a quantitative approach, employing a survey questionnaire disseminated to 400 SME owners and managers in Kazakhstan. The final analysis was based on 372 valid responses. Data were analyzed using descriptive statistics, correlation analysis, and multiple regression analysis. The findings from the study indicate that firm size, industry, and government support are key determinants of the export potential of SMEs in Kazakhstan. Challenges, such as access to finance and market information, were also identified. This research contributes to the existing literature on SMEs' export potential in emerging economies, providing valuable insights for policymakers and business practitioners. The findings can inform the formulation of strategies and policies that bolster SMEs' capacity for internationalization. Despite its contributions, the study acknowledges limitations, such as its cross-sectional design and reliance on selfreported data, suggesting avenues for future research.Item Open Access Factors affecting labor intention to leave: in the case study of Suleyman Demirel University(2022) Shakenova A.This is one of the few studies on human resource management in higher education institutions, not only in the Republic of Kazakhstan, but on a global scale as well. One of the most important objectives for many organizations is to attract, hire, and retain highly qualified personnel. Considering the scarcity of employees in the labor market of the country, whose universities rely on their teaching staff as their primary source of human capital, the retention of personnel is a top priority. Using one of the Kazakh universities as a case analysis, the purpose of this research is to identify the most important factors influencing an employee's intention to leave. In order to accomplish this, the six main factors of an employee's intention to leave are analyzed in-depth: employees’ perseption of support, employees’ perseption of commitment, employees’ perseption of complexity, job engagement, job satisfaction, and the availability of alternative job opportunities. The results of the study can be used to reduce the percentage of layoffs and maintain a qualified staff at the university, as well as serve as a model for other universities in the Republic of Kazakhstan.