Adoption of ISO 9000 by Companies in Kazakhstan: Reasons for Adoption, Perceptions by Managers, and Benefits for Companies

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dc.contributor.authorMoldashev K.
dc.date.accessioned2025-08-22T04:10:58Z
dc.date.available2025-08-22T04:10:58Z
dc.date.issued2009
dc.description.abstractThe current paper explores the reasons for companies in Kazakhstan to adopt ISO 9000, the role of management, perception of Quality Management, and benefits from certification. The managers and employees of companies responsible for adoption of ISO 9000 were asked to answer survey questions. The main conclusions arising from study are that the major source of ISO 9000 knowledge are foreign partners, most companies report improvement in quality, and only small percentage of respondents agreed that costs decreased. The study shows the need to intensify promotion of ISO 9000 on local level by conferences, workshops and other means. Also, according to survey results, companies should emphasize on waste management and system approach management principles in adopting ISO 9000.
dc.identifier.citationMoldashev K / Adoption of ISO 9000 by Companies in Kazakhstan: Reasons for Adoption, Perceptions by Managers, and Benefits for Companies / Central Asia Business Journal / 2009
dc.identifier.issn1991-0002
dc.identifier.urihttps://repository.sdu.edu.kz/handle/123456789/1938
dc.language.isoen
dc.publisherCentral Asia Business Journal
dc.subjectISO
dc.subjectTQM
dc.subjectCertification
dc.titleAdoption of ISO 9000 by Companies in Kazakhstan: Reasons for Adoption, Perceptions by Managers, and Benefits for Companies
dc.typeArticle

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