MANAGING CHANGES AT A CATERING BUSINESS

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Date

2020

Journal Title

Journal ISSN

Volume Title

Publisher

СДУ хабаршысы - 2020

Abstract

Abstract. This article analyzes management approaches and decisions of a public catering establishment in Almaty city, the Republic of Kazakhstan. The authors of the study used qualitative research methods in order to examine the current situation and business processes of the object of the study. The model of three-stage change process by Kurt Lewin was used as a theoretical basis, and such types of analysis as the affinity diagram, the stakeholder analysis, the interrelationship diagram, and the Pareto diagram were used in order to interpret and understand challenges in the company functioning. The main objective of the article is to study the activities of the research object and offer recommendations for improving its operational activities on the market. The authors of the article claim that changes must be managed, they also state that it is important to know how to manage successful changes.

Description

Keywords

changes, change management, Kurt Lewin’s theory, types of analysis, Pareto diagram, stakeholder analysis

Citation

M. K. Kenzhegaranova, A.K. Azimbekova, Z.Z. Issayeva / MANAGING CHANGES AT A CATERING BUSINESS / СДУ хабаршысы - 2020