Sopay A.2023-11-162023-11-162019Anuarbek Sopay / CREW CONTROL DEPARTMENT RESTRUCTURING, WORKLOAD AND STAFF SATISFACTION IN THE AIRLINE / СДУ хабаршысы - 20192415-8135https://repository.sdu.edu.kz/handle/123456789/788Abstract. Organizational change and restructuring is often followed with staff reduction which may bring occupational stress, impacting negatively on the psychological well-being of employees. Conversely, the purpose of new structure is to maintain all employees by sharing responsibilities and creating new roles. This study investigates increased workload of department which is result of less job satisfaction and the main problem is less effectivenessof Operational Department functioning. Current structure consists a total of 80 employees including 10 Crewing Duty Managers, 15 Senior Crew Controllers, 35 Crewing Officers, 15 Crew Support Officers and 5 Crew Logistics Officers. All mentioned positions were observed and interviewed during day-to-day operation. The purpose of this article is to maintain all employees by sharing responsibilities and creating new roles. This study investigates increased workload of department which is result of less job satisfaction and the main problem is less effectivenessof Operational Department functioning.Organizational change and restructuring is often followed with staff reduction which may bring occupational stress, impacting negatively on the psychological well-being of employees.enrestructuringworkloadpositive and negative affectairline industryСДУ хабаршысы - 2019№1Article