04. SDU Business School

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Open Access
Human Resource Management using the example of Kaspi Bank
(2018) Altynbekova N.
This paper utilizes a unique information collected through sites visits to extend the analysis of the human resource management environment and taking questionnaires from different employees of Kaspi bank. Empirical research on the relationship between human resource management practices and establishment performance has focussed on blue collar workers in manufacturing despite the fact that most employees work in white collar occupations and service sector industries. The human resource management environment at the bank, as measured by the performance evaluation and feedback system and the quality of communications between the manager and the staff, had a significant effect on its performance. An important finding is that, even though all managers in this bank are given a formal set of human resource policies, they appear to have considerable discretion in their application.